FAQ: Frequently Asked Questions

Questions? We have the answers! Visit our FAQ for information on ordering, shipping, returns and refunds, as well as general information about our products. If you can't find the answer to your question, please don't hesitate to contact us for further assistance.

What are your delivery times?

You will receive your order within a maximum of 7 to 10 days after ordering on the site. A confirmation email with your tracking number will be sent to you as soon as your package is shipped from our warehouse.

How to track my order ?

As soon as your order is shipped from our warehouses you will receive a tracking link by email allowing you to follow its progress.

Do you ship anywhere in the world?

Yes, absolutely. We ship worldwide.

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy.

What payment methods are available?

We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. However, we do not accept checks, money orders or bank transfers